Business challenge
Business challenge: remove the gap between inventory and inquiries
Before an owned system is introduced, part data often lives across spreadsheets, chats, phone notes, and external marketplaces. A customer sends a vague message, while the manager spends time clarifying the vehicle, fitment, condition, and actual availability.
The challenge was to turn this into a manageable workflow without removing expert verification where it is genuinely required.
Project composition
Implemented modules
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One catalog source
Bring full part cards, lightweight stock positions, and donor-vehicle parts into one searchable system.
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More inquiry context
Receive vehicle data, VIN, selected positions, notes, and preferred fulfillment method with every inquiry.
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Availability under control
Keep condition, completeness, and fitment verification under manager control before confirmation.
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Owned sales channel
Build a catalog and customer base owned by the business and able to grow beyond marketplaces.